Product Warranty
Understand standard warranty coverage, exclusions and the information required to request service.
Standard coverage
Unless a product listing states otherwise, eligible TOPDON hardware is covered against defects in materials and workmanship for 12 months from the original purchase date. Certain products or active service subscriptions may include different or extended coverage.
How warranty service works
Warranty requests are reviewed using the proof of purchase, serial number, reported symptoms and technical-support findings. Depending on the circumstances, an eligible product may be repaired, replaced or otherwise resolved at our discretion.
What is not covered
- Misuse, accidents, improper storage or careless handling.
- Unauthorized disassembly, modification or repair.
- Damage caused by incompatible chargers, adapters or accessories.
- Normal wear, cosmetic damage or consumable components.
- Loss of data, business interruption or consequential costs.
Before requesting service
Prepare your order number, product model, serial number, software version and a detailed description of the issue. Do not ship a product until return or service authorization has been issued.
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Learn how TOPDON supports automotive professionals with diagnostics, battery service, thermal imaging, key programming, EV charging and ADAS solutions.
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Contact our team for product selection, order assistance, compatibility questions and commercial inquiries.
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Information about order processing, domestic delivery, international shipping, tracking, taxes and shipment inspection.
ReadReturns & Refunds
Review return eligibility, authorization requirements, product condition rules, refund timing and non-returnable items.
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