Frequently Asked Questions

What products are available?

Our catalog includes automotive diagnostic tools, battery testers and chargers, jump starters, thermal cameras, key programming tools, EV charging products, TPMS equipment and ADAS calibration solutions.

How do I choose the right diagnostic tool?

Consider vehicle coverage, required service functions, topology mapping, bi-directional controls, coding or programming needs, screen size and subscription requirements. Use Contact Sales for application-specific guidance.

Do professional tools require subscriptions?

Some diagnostic platforms use annual subscriptions for software updates, coverage updates and selected online or programming features. Product pages identify applicable subscription terms. Hardware may continue to operate after expiration, but updates and certain functions can be limited.

Where can I find my tracking information?

Tracking is sent after dispatch and can be checked through our Order Tracking page.

What warranty is included?

Most eligible hardware includes a standard 12-month limited warranty unless the product page states different terms. See our Warranty page for details.

Can I return a product?

Eligible physical products may be returned within the applicable return period after authorization. Digital products, activated subscriptions and customized items are generally final sale. Review the Returns & Refunds policy.

Do you support commercial orders?

Yes. Workshops, fleet operators and resellers can submit product lists and commercial requirements through Contact Sales.